Customer Service
Shipping & Processing:
Order Processing-Upon receipt, your order will be promptly processed. It will take approximately 24-48 hrs. to process an order before it is shipped by the selected shipping method. Weekend orders will be processed starting the following Monday.
We ship our orders using USPS, unless otherwise requested. Please allow 3-7 business days for delivery within the continental U.S., 1-3 weeks for shipping of international orders. Customers are responsible for all duties and tariffs on international orders. Our shipping and processing charge reflects the cost of processing an order, handling and packaging the products purchased, insurance of those products and delivery.
Returns and Exchanges:
If you are not satisfied with your purchase, return the unused item in its original condition, along with the original receipt, within 30 days from the purchase date and your original form of payment will be credited.
Please allow up to 14 days for us to receive and process your return. Return shipping costs are non-refundable, unless the item is being returned as a result of our error ( damaged, defective, wrong item/size, etc.) Please ship the returned merchandise, along with the original receipt and a detailed explanation for the reason of the return to the following address postage paid:
Killer Dana
Attn: Web Sales/Returns
24829 Del Prado
Dana Point, Ca 92629
Order Processing-Upon receipt, your order will be promptly processed. It will take approximately 24-48 hrs. to process an order before it is shipped by the selected shipping method. Weekend orders will be processed starting the following Monday.
We ship our orders using USPS, unless otherwise requested. Please allow 3-7 business days for delivery within the continental U.S., 1-3 weeks for shipping of international orders. Customers are responsible for all duties and tariffs on international orders. Our shipping and processing charge reflects the cost of processing an order, handling and packaging the products purchased, insurance of those products and delivery.
Returns and Exchanges:
If you are not satisfied with your purchase, return the unused item in its original condition, along with the original receipt, within 30 days from the purchase date and your original form of payment will be credited.
Please allow up to 14 days for us to receive and process your return. Return shipping costs are non-refundable, unless the item is being returned as a result of our error ( damaged, defective, wrong item/size, etc.) Please ship the returned merchandise, along with the original receipt and a detailed explanation for the reason of the return to the following address postage paid:
Killer Dana
Attn: Web Sales/Returns
24829 Del Prado
Dana Point, Ca 92629